Relationship Manager – SME

Job Description

Job Summary

To market the Bank’s products and manage customer relationships through proactive and consultative approaches to acquire profitable New business, retain existing business relationships and maintain high-quality portfolios geared towards the realization of the Bank’s mission and vision.

Key Duties & Responsibilities

• Acquisition of profitable new SME clients to achieve defined sales targets in liabilities and assets to grow the market share in line with the Bank’s strategic direction.
• Identify Business opportunities within the existing portfolio and establish mechanisms for growing customer relationships with the Bank.
• Manage assigned credit portfolios and monitor the quality of existing credit
• Review, analyse, screen and confirm all documentation submitted by the client before submission for recommendation and approval as per credit risk procedure.
• Market the Bank products in all sectors of the Ugandan market in line with the Bank’s defined segments, set targets and strategic objective
• Make daily, weekly, monthly and quarterly customer visits and call reports in a bid to retain and offer solutions to the customers
• Responsible for maintaining a clean portfolio with No/Zero Non- performing Loans
• Prepare weekly activity reports and submit them to the line Manager
• Initiate and carry out recovery action on Non- performing loans within your respective portfolio
• Review and maintain a comprehensive database of existing relationships/prospects and establish ways of retaining and growing the portfolios in compliance with the Bank’s policies and procedures.
• Recommend changes required to meet the set targets and customer expectations in line with the Bank’s policy and procedure.
• Attend all weekly business meetings and always keep time.

Educational Qualifications, Experience, & Skills Required

• A Bachelors’ degree.
• Professional qualification in banking e.g. MBA as an added advantage.
• 3 years in a similar role in the Banking industry.
• Leadership and Team building
• Good Interpersonal skills
• Negotiation skills
• Creativity and passion for Business Development
• Relationship Management Skills
• Marketing skill
• Excellent communication skills

Application Procedure

Interested candidates should send their application letters together with their curriculum vitae to the Head of Human Resources at [email protected] no later than 5 pm, Friday 16th January, 2026.