Regional MEAL Manager – East Africa Regional Division
Job Description
Job Summary
East Africa region faces multiple challenges: armed conflicts and insecurity, population displacement (refugees and internally displaced persons), epidemics and public health issues, food insecurity and famine, and various protection incidents. These factors exacerbate the vulnerabilities of people with disabilities and marginalized groups. Regional MEAL Manager open role.
East Africa is home to approximately 3.8 million refugees, representing 10% of the world’s refugees but faces growing challenges in terms of resources and integration.
Ongoing crises in Sudan, South Sudan, Somalia and Ethiopia are exacerbating displacement.
In this context, Humanity & Inclusion (HI) implements humanitarian and development actions aimed at improving access to essential services, strengthening community resilience, and promoting inclusion. HI’s interventions focus on several areas: physical and functional rehabilitation, mental health and psychosocial support (MHPSS), inclusive education (and EI in emergencies), protection, food security and humanitarian mine action (including clearance, victim assistance and risk education). HI’s approach is based on community participation, promoting a “do no harm” policy, and seeking to achieve a lasting impact that promotes human dignity and inclusion in humanitarian action.
HI has around 350-400 employees in this region, with a budget of €20 million.
As part of its commitment to continuous improvement, HI has embarked on a process of regionalization and decentralization of its operational governance, with the aim of bringing decision-making closer to local realities. This change is accompanied by greater pooling of resources, harmonization of practices, and increased efforts to ensure programmatic consistency across its various areas of intervention. By early 2026, the program teams will work closely and in an integrated manner within a strengthened regional space to maximize the impact, responsiveness, and relevance of actions carried out as close as possible to the populations concerned.
YOUR MISSION:
Under the hierarchical supervision of the Technical Head of Program (THOP), the Regional MEAL Manager is responsible for the MEAL and information management (IM) teams working in the East Africa Division and is the direct line-manager of the MEAL Senior Officer/Managers in the different countries.
The Regional MEAL manager is in charge of deploying HI’s MEAL and IM standards on his or her programs and ensuring their application.
The overall coherency of the projects and their quality control is ensured by the MEAL department and the Regional Technical Head of Program
Key Duties & Responsibilities
- Mission 1: Management
- Lives HI’s values in everyday work and acts as a role model. Promotes inclusion, accountability and safeguarding, and consistently demonstrates ethical behaviour.
- Understands HI’s strategy, explains it clearly to the team, translates it into concrete MEAL objectives, and leads the changes needed to achieve them.
- Organises and oversees the team’s work, structures tasks and processes, monitors performance, and supports problem-solving. Sets annual individual objectives and conducts appraisals.
- Supports staff development by creating conditions for engagement, professional growth and commitment to HI. Ensures that project teams receive appropriate technical and methodological guidance and support from MEAL team members and specialists based at headquarters or at region level.
- Ensures compliance with the code of conduct and institutional policies, and promotes expected behaviours. Coaches and mentors team members.
- Mission 2: Strategy and steering
- Defines the MEAL part of the Operational Strategy, pilots the related action plan and the strategy monitoring tool:
- Helps with the development of the operational strategy (StratOp) in line with HI strategy, StraTechs and Development plans (notably 3I and Emergency), including the development of the StratOp monitoring tool;
- Defines and oversees the regional and country declined MEAL action plan. Adjust based on results.
- Drives the performance of his or her service.
- Leads the assessment of local partners’ MEAL/IM capacities and the resulting capacity building plans
- Mission 3: Standards and expertise
- Designs the program’s MEAL and IM systems and monitors their implementation and quality:
- Is responsible for defining systems for monitoring, data collection, information management, evaluation, accountability to populations, learning and knowledge management that are adapted to the context of intervention and ensure compliance with HI standards;
- Ensures that the systems put in place on the various projects are consistent with each other and with HI’s frameworks and standards and enable the consolidation of information for use in the region’s global management.
- Mission 4: Operational implementation
- Contributes towards improving HI’s response within East Africa Division:
- Is responsible for the implementation of tools for measuring outcomes and impact that facilitate decision-making, learning and accountability;
- Is responsible for putting in place a system for ensuring accountability towards populations;
- Contributes towards the articulation and application of HI’s institutional policies and crosscutting approaches;
- Contributes towards defining and improving the quality of projects in line with HI’s global frameworks and technical standards:
- Provides technical support to the technical specialists and operational teams in establishing quality indicators, monitoring methods and data collection tools;
- Contributes to the design and drafting of project proposals;
- Is responsible for ensuring that regular project evaluations take place.
- Ensures quality control of projects based on the Project Quality Policy, raises alerts and recommendations.
- Contributes towards improving the quality of project management, as defined in HI’s Project Quality policy (PQP):
- Provides technical support to the project and partners teams for the implementation of monitoring, evaluation and accountability tools and methods;
- Provides technical support to operations managers, country managers and project managers for the application of PME policy and verifies its application.
- Contributes towards the ownership of learning frameworks and methodologies by the programmes and by HI in general:
- Is responsible, for implementing processes and methods for collecting, analysing, modelling and ownership of the knowledge produced;
- Proposes an analysis of the information collected and the knowledge produced to strengthen collective learning;
- Ensures the continuous improvement of learning frameworks and methodologies;
- Ensures access to relevant internal and external information for all staff.
- Ensures the external representation and promotion of HI’s expertise in the MEAL sector :
- Represents HI’s MEAL and IM expertise in all relevant regional networks;
- Contributes towards advocacy on specific subjects (notably through the consolidation of evidence-based factors) in line with the StratOp and federal advocacy priorities;
- Contributes locally to communication messages in line with the StratOp and federal communication priorities.
- Mission 5: Emergency preparedness and response
- Leads the emergency preparedness actions in the MEAL department and, in case of emergency, reorganizes the priorities of his/her team according to the humanitarian imperative, in order to ensure a rapid and effective response from HI.
Educational Qualifications, Experience, & Skills Required
- You have at least 5 years of relevant professional experience in the MEAL sector
- You have strong experiences in team management, capacity building, training and coaching: enable leadership, staff development and operational goal achievement,
- You are excellent in results and indicators monitoring, in project evaluation
- You are excellent in Information management strategy, data structuring and data quality, quantitative and qualitative data collection, qualitative analysis
- You have good capacity of planning and coordination of qualitative and quantitative surveys, dissemination of findings. On implementing accountability to populations systems: participatory, non-discriminatory and responsible approaches
- You are able to handle conflicts, you have strong interpersonal and intercultural skills, with good communication and negotiation skills
- Excellent command of English is mandatory, knowledge of French is a strong asset
