Field Sales & Collections Supervisor

Finance & Administration

Kampala

December 30, 2025

Jobs

Job Description

About Kray Microfinance

Kray Microfinance Limited is a fast-growing, territory-driven microfinance institution focused on account opening, investment and credit growth. We are strengthening our field execution and are seeking a hands-on supervisor to enforce discipline, productivity, and results across our field teams.

Job Summary

The Field Sales & Collections Supervisor (FSCS) is a field-based leadership role responsible for supervising Field Banking Officers (FBOs) to ensure:

a) Strict adherence to gazetted territories
b) Strong daily field activity
c) Consistent account opening
d) Aggressive investment mobilisation
e) Effective collections follow-up

Key Duties & Responsibilities

A. Field Sales Supervision
- a. Supervise FBOs working within assigned territories
- b. Conduct daily spot-checks to confirm field presence
- c. Ensure FBOs meet daily activity targets for:
New account opening
Investment mobilization
Field collections
B. Territory Enforcement
- a. Enforce strict compliance with gazetted FBO territories
- b. Prevent roaming, duplication, and territory conflicts
- c. Validate daily field activity reports against physical presence
C. Investment Mobilization Oversight
- a. Track investment commitments made in the field
- b. Support FBOs in converting prospects into active customers
- c. Escalate underperformance and missed opportunities early
D. Collections Supervision
- a. Oversee daily collections and follow-ups
- b. Verify collections through receipts, confirmations, and customer checks
- c. Identify collection risks and habitual defaulters for early action
E. Field Reporting & Intelligence
- a. Compile daily and weekly field performance summaries
- b. Report on:
- Territory performance
- Customer feedback
- Competitor activity
- c. Provide practical insights to improve products and field strategy

Educational Qualifications, Experience, & Skills Required

Diploma or Bachelor’s degree in Business, Marketing, Finance, or a related field
2+ years’ experience in field sales, microfinance, banking, or FMCG field supervision
Proven experience managing or supervising field teams
Strong understanding of customer acquisition and relationship management
Strong leadership and people management skills
High field discipline and integrity
Excellent communication and follow-up skills
Ability to work under minimal supervision
Comfortable working outdoors and moving between territories daily
Basic reporting and data interpretation skills