Field Banking Officer

Business Operations

Kampala

December 30, 2025

Jobs

Job Description

About Kray Microfinance

Kray Microfinance Limited is a fast-growing microfinance institution focused on financial inclusion through account opening, investment and credit growth. We operate a territory-based field model and are seeking disciplined, results-driven Field Banking Officers to grow and manage customer relationships within gazetted areas.

Job Summary

The Field Banking Officer (FBO) is a frontline field role responsible for:

a. Opening new customer accounts
b. Mobilising investments
c. Building long-term customer relationships
d. Operating strictly within an assigned gazetted territory

This role is ideal for individuals who enjoy fieldwork, customer engagement, and performance-based growth.

Key Duties & Responsibilities

A. New Account Opening

Actively identify and onboard new customers within the assigned territory
Educate customers on Kray Microfinance products and services
Ensure accurate completion of account opening documentation

B. Savings Mobilisation

Mobilize regular customer deposits (daily, weekly, monthly)
Encourage consistent saving behaviour among customers
Follow up on deposit commitments and inactive accounts

C. Investment Mobilisation

Market and explain Kray investment products to eligible customers
Convert savers into investment customers
Support customers through the investment onboarding process

D. Territory Management & Discipline

Work strictly within the assigned gazetted territory
Build deep knowledge of businesses, households, and groups in the territory
Maintain visibility and consistent presence in the territory

E. Customer Relationship Management

Build trust-based relationships with customers
Provide basic after-sales support and follow-up
Address customer inquiries and escalate issues appropriately

F. Collections Support

Follow up customers on agreed deposit or repayment commitments
Support branch collections activities as guided
Ensure proper documentation and confirmations for all collections

G. Daily Field Reporting

Submit daily activity reports including:
- Area worked
- Accounts opened
- Deposits mobilized & Investments mobilised
Participate in weekly performance reviews

Educational Qualifications, Experience, & Skills Required

Uganda Advanced Certificate of Education (UACE), Diploma, or Bachelor’s degree
Previous experience in sales, marketing, microfinance, banking, or FMCG is an added advantage
Willingness to work full-time in the field
Strong interpersonal and communication skills
High level of discipline and honesty
Self-motivated and target-driven
Ability to work outdoors and walk long distances
Basic record-keeping and reporting skills
Good understanding of local communities (added advantage)