IT Applications Support Officer job at Brac

Information Technology (IT)
Kampala
January 30, 2026
Jobs

Job Description

Job Summary

BRAC Uganda Bank Ltd is hiring an IT Applications Support Officer responsible for the day-to-day technical support of the core banking system, digital financial systems and other server-hosted business applications ensuring system stability and enhanced performance.

Key Duties & Responsibilities

  • Computer setup, maintenance, and troubleshooting.
  • Assist in database designs and update and amend existing databases
  • Monitor database performance, availability and efficiency
  • Sustain the security and integrity of data by establishing and enforcing standards
  • Create complex query definitions that allow data to be extracted
  • Support users and maintain databases by identifying and solving database requirements.
  • Perform data backups and other data recovery and resilience procedures such as data replication and restoration of data.
  • Maintain database performance by calculating optimum values for database parameters; implementing new releases; completing maintenance requirements and promoting Process Improvement.
  • Set up, test and support new databases and data handling systems like a data warehouse that will support BRAC’s business intelligence (BI) and analytic system requirements.
  • Manage real time monitoring/alerts, review database performance and trending, and make appropriate recommendations on improvements
  • Follow the change control process to perform low risk data operations required to resolve open incidents that may not be resolved by users front-end.
  • Ensure all databases are up-to-date and synchronized as required.
  • Timely generation and submission of ad hoc reports required by business
  • Support backend troubleshooting of end of day and normal operations of the core banking system and other applications.

Educational Qualifications, Experience, & Skills Required

  • Bachelors in ICT, Computer Science, and any related ICT field.
  • ITIL V3 Foundation
  • Oracle (OCP) and/or SQL Server certifications
  • A minimum of four years’ experience in banking sector
  • At least 2 years of Database Administration experience on Oracle and/or SQL Server
  • Supervisory experience
  • Banking experience or awareness of the banks’ products, services and business.
  • Strong analytical and problem-solving skills
  • Excellent customer service
  • Proven ability to handle pressure and work under stress in emergencies
  • Strong interpersonal skills
  • Good communication skills
  • Crystal report tool
  • Demonstrated ability and desire to learn Core banking application, Infrastructure components, and other technologies.
  • Relational database management skills
  • Windows and Linux server knowledge with strong scripting skills.
  • Strong Knowledge of Technical Infrastructure and its interdependencies.
  • Good knowledge of Application Infrastructure and its interdependencies.
  • High degree of problem-solving and analytical skills to be able to restore service as quickly as possible.

Application Procedure

Interested candidates should send their application letter, Curriculum Vitae, and copies of relevant academic documents, IN ONE PDF FILE mentioning the job title as the subject matter  NOT later than Friday 06th February 2025. All applications should be addressed to the Head Human Resource BRAC Uganda Bank Ltd in one PDF.

Interested in applying for this job? Click here to submit your application now.

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