Relationship Manager SME – Value Chain
Job Description
Job Summary
The Relationship Manager SME – Value Chain will be responsible for managing and growing relationships with Small and Medium Enterprise (SME) clients across targeted value chains. The role focuses on business development, portfolio growth, risk management, and delivery of tailored financial solutions that meet client needs while ensuring compliance with credit and regulatory requirements. This position is ideal for a commercially driven banking professional with strong relationship management and value chain financing experience.
Key Duties & Responsibilities
- To develop and execute a winning value chain strategy for SME Business.
- To engage with and acquire key suppliers, Distributors and employees of corporate anchor clients through execution of partnerships and value chain support to personal banking.
- To champion partnerships for all NTB and existing businesses for ecosystem mining and support to SME Relationship managers in branches.
- To coordinate all value chain activities under SME and ensure proper reporting weekly, monthly, quarterly and annual or as and when required by your immediate supervisors.
- To train, sensitize and educate various stakeholders within the bank about value chain banking with the goal of creating an understanding of the customer value proposition.
- To assess and propose adjustments to the risk appetite parameters of the bank with regards to value chain banking and thus allow for better risk mitigation with the issuing of credit.
- To lead, direct and mentor various relationship managers working with value chain clients throughout SME business to ensure excellent customer experience.
- Co-own and deliver monthly and annual sales targets with Relationship Managers to meet top- line revenue growth.
- Develop and implement a value chain banking CVP for each sector considering unique aspects of each sector.
- Execute sales of SME assets, Liabilities, and other product types as per targets allocated by the SME Manager.
- To deal with customer queries, requests, instructions, suggestions/service feedback and dissemination of information on bank products to both existing and potential customers.
- Handle Establishment of new and Variation of existing account relationships.
- Deal primarily with SME accounts.
- Offer support to allocated branches in terms of lead generation and management of asset and liability portfolios for high-net-worth clientele.
Educational Qualifications, Experience, & Skills Required
- A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.
- At least 4 years’ experience in sales and services and their relevance to SME customers.
- Ability to identify, analyse and structure SME lending requirements.
- Thorough knowledge of banking products and services.
- Demonstrate knowledge of Digital Financial services and their relevance to SME customers.
- Strong communications, negotiation, and interpersonal skills with ability to win business.
- Passion for Performance.
- Open to New Ideas in a rapidly changing Business Environment and innovative.
